Our work at Mimi Falbo, LLC is based on three key values:

1. Respect for all people
2. Continuous improvement
3. Actionable results

The combination of these values and a long history of working for improvements in diverse fields, including mental health care, physical health care, education, child development, and housing, leads us to a uniquely holistic and action-oriented approach to consulting.

1. If you have a stake in the organization, we want to know what you know.

Our respect for all people leads us to be meticulously inclusive of all involved in the workings of an organization, both internal and external. We believe that those doing the work often have excellent ideas and information about how to improve the processes and outcomes they work with daily. Managers, customers, families, funders, political activists, politicians, volunteers, and others all lend a perspective. Fusing the input and data from the wide array of individuals that touch an organization’s services or a business’s products creates a framework for visualizing not only the current state of our clients’ business but the ideal state as well.

2. Whatever your organization’s current state, it can be better.

We have borrowed and modified the tools of Toyota/Lean systems to help those involved see their work in a new way and envision a better way. This system guides the users to clear, highly specified actions with measurable outcomes and assigned accountability. The value of continuous improvement is inherent in this system and supports continuous organizational learning and growth. The skills needed to support this type of work, including team learning, coaching, self awareness, and use of the tools, are also integrated into our consultative process.

3. Plans must lead to action that leads to results.

No matter how great a plan looks on paper, if it’s not actionable, or not put into action, it’s a waste of the talents of all involved. Our goal is that our clients are ready and equipped with all the tools and skills needed to implement their plan and react in a nimble, proactive, and effective manner to changes in the environment.

We also feel a real kinship to the leaders of the organizations we serve, knowing they often function with limited resources and unlimited need. Part of our mission, through our services, is to lighten their load and help them achieve the outcomes they desire.

Owner and Principal Consultant (Margaret) Mimi Priselac Falbo, DNP, RN, brings the ability to see business through the eyes of every level and perspective—drawing on her diverse experience as both a front-line staffer and as CEO of a $55 million company. She served as President and Chief Executive Officer of UPMC Braddock Hospital. Previously, she served as Executive Vice President, Vice President of Nursing, Director of Psychiatric Services and Psychiatric Head Nurse and Staff Nurse. Currently Dr. Falbo is an international consultant in quality and process improvement and supports organizations through transformation using Toyota/Lean principles. She is an adjunct faculty member of the Heinz College at Carnegie Mellon University and a frequent guest speaker at conferences, meetings, and universities.

Partner David Priselac brings finance insight and a corporate perspective to the team. His ability to use lean techniques to provide visibility and simplicity to complex processes and the vast amount of data they can generate originated from six years as an analyst for large financial institutions. David’s skill in analyzing complex problems and creating viable business alternatives are invaluable contributions to the financial and business planning process.

We tailor every project team to meet the needs of the engagement and offer our clients the benefit of specialized expertise. Our frequent collaborators include:

• Deborah (Debbi) Linhart, MBA/MHA, of Linhart Management Group, a consultant with 30 years of experience as a health care executive and community leader. dwlinhart@comcast.com

• Naida Grunden,international consultant and speaker on Lean health care and author of The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods, (2008).

• Sean O’Rourke, President of Consilient Solutions, with over 20 years of experience in information systems and services management and a proven track record of large-scale business and information systems process analysis and solutions development.

• Dr. Debra N. Thompson, principal of Debra N. Thompson Consulting and an adjunct faculty member at the School of Nursing, University of Pittsburgh. Debra specializes in patient safety and quality in healthcare delivery, with an emphasis on leadership using industrial and behavioral principles.  debranthompson@comcast.net

• Christine Hollinger, a writer who works with a variety of businesses, professional service firms, and not-for-profit organizations to help them communicate clearly and consistently.